Camera, Microphone, and Matching Help

PurpleCam may provide free match credits. While credits remain, you can enter video matching without spending coins. After free credits are used, additional matches may require in-app coins or a purchase shown in the product.

You can start without filling a long profile. Entering matching may create a lightweight guest session. You can link or manage account options later if the product offers them.

No. Matches are live video sessions with one other person — they can see and hear you during the call. Avoid sharing personal details. Guest sessions reduce profile setup; they do not make you invisible on camera.

Yes. PurpleCam works in modern mobile browsers. Allow camera and microphone access when prompted, and keep your browser updated.

When your browser shows a permission prompt, choose Allow. If you previously blocked access, open site settings for PurpleCam, set Camera and Microphone to Allow, then reload and try again.

Common causes include denied browser permission, another app using the camera, an outdated browser, or disconnected hardware. Close other video apps, confirm permissions, and retry Start Chat.

Check that microphone permission is allowed, your device is not muted, and no other app has exclusive mic access. Then reload and rejoin matching.

Start Chat puts you into the matching flow. When a partner is found, you join a live two-person video session. Availability depends on online users and match capacity. Free credits or coins may be required depending on your remaining balance.

Yes. During a match you can use Next to continue matching, or leave/hang up to end the current call.

Use the in-app Report option from the call or profile menus when available, choose a reason, and submit. You can also Block a user when that option is shown.

PurpleCam keeps call activity history (for example that a match or call happened). Client code includes MediaRecorder for voice messages, not as a documented video-call recorder. We have not confirmed from available product docs whether live video/audio streams are stored by backend systems — confirm with support via the Contact page before treating any answer as final. Do not record others without consent.

Open the Contact page for official support about accounts, matching, calls, payments, and safety. Use only channels listed there or in-app report/help flows.